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Front of House Manager

Job Summary

The Front of House Manager is responsible for the overall operation of the Guest House, including but not limited to, directing the activities of all Soft Services employees, ensuring cleanliness and sanitation, friendly efficient guest service, and all administrative and accounting duties are done according to company policy. The Front of House Manager will work mostly in the Front of the House, with a mixture of opening, mid, and closing shifts, but will at all times have overall responsibility for the entire building. This position requires successful previous management experience, preferably in a 5 star hotel environment.

Responsibilities

  • Liaising with Clients and key business managers to ensure full and proactive business support is provided to their areas of responsibility.
  • Invest time and energy in the management and development and motivation of the Reception and Housekeeping team, in a manner to ensure highest quality and value for money while maintaining high team morale.
  • Under take skills enhancement and personal development through monitoring and mentoring, on individual and team basis.
  • Assist and deputize for the Soft Services Manager as required. Ensure all aspects of FOH and Admin and HR policies and procedures are adhered to including timesheets, overtime claims, sickness and holiday forms.
  • Management of the delivery of small works projects and move and changes within designated areas.
  • Ensure reception is covered between the hours of …TBD
  • Ensure that reception is covered at all other times (holidays, sickness, security cover etc.) by being personally positioned on the reception desk.
  • To ensure the guest booking in and out system (Opera) is maintained and adhered to at all times. To ensure that the reception area is maintained to a high standard and is presentable at all times.
  • Provide accurate statistical reports for the Guesthouse as and when required by the Soft Services Manager.

Salary

  • AED 7,000 to 8,000 per month inclusive of fixed allowances.
  • Additional benefits: Accommodation and Food whilst in the Western Region

Requirements

Essential

10 years of experience in a relevant field providing similar services. Demonstrable experience working on a prestigious site delivering similar services.

Desirable

  • Budgeting, finance etc. Training in current OHSE and QA and environmental legislations and systems.
  • Experience in managing the delivery of services to meet KPIs, without attracting abatements.
  • High level of knowledge in current computer software with essential knowledge of Word, Excel, Outlook or related program. High level of experience in the use of CAFM systems.
  • Understanding of current technical legislation in relation to the delivery of Facilities Maintenance Management in relation to soft services activities. Ability to carry out condition, performance and compliance surveys and report

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Porter

Job Summary

  • Ensure that all bags and other guest effects are properly tagged and get to the right room
  • Assist in answering front desk calls and transferring calls to the proper people within the facility
  • Work with the customer service team to help set up special events and update event signs throughout the facility
  • Respond immediately to assigned guest calls that concern minor room maintenance and other guest needs
  • Act as part of the room service team during the busier times of the day

Skills

  • High school diploma/GED required
  • Must be able to lift at least 40 pounds at a time
  • Experience with software platforms such as GuestPoint and InnTender a plus
  • Reliable and able to work occasional nights and weekends
  • Exceptional customer service skills

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Cargo Assistant

Job Summary

Enhance the quality control measures in Cargo Products and solutions by constant monitoring of performance and analysis of service failures. Provide regular feedback to the Officers and assist them in reviewing and implementing enhanced procedures.

Job Outline

  • Plan the loading of the cargo products into ULDs/bulk for carriage on the assigned aircraft in accordance with the priorities given, to achieve optimum utilization of capacity.
  • Liaise with Handling Agent for flight operational requirements and co-ordination of activities for transshipments.
  • Check that the cargo is loaded as specified in the load plan and to ensure that the safety of the aircraft is not compromised and the product quality standards are maintained.
  • Ensure bookings are made in SFIV system and shipments flown as booked/ planned.
  • Assist in resolving claims and discrepancies liaising with concerned authorities and departments.
  • Perform delegated tasks, administrative, operational and promotional which will enhance profitability for EK.
  • Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports
  • Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter

Skills

  • High school Diploma or equivalent.
  • Good knowledge of Airline Cargo Handling Procedures
  • Minimum of three years’ experience working in a cargo and or freight forwarding related environment.
  • Should be fluent in oral and written English
  • Should have passed recognized advanced courses in cargo acceptance and rating and the IATA dangerous goods acceptance course and basic load control.

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Aircraft & Vehicle Cleaners

Job Summary

Provide our customers with an efficient and professional cleaning service as per their specifications.

Job Responsibilities

  • Fold blankets
  • Vacuum aircraft floors
  • Wipe down and clean mirrors in lavatories
  • Clean and remove trash from seat pockets
  • Replenish seat pockets with airline materials
  • Replenish Lavatory supplies
  • Wipe down passenger food trays attached to seats
  • Clean inside aircraft windows
  • Pick up trash and clean aircraft cockpit
  • Wipe down and clean aircraft overhead bins
  • Arrange seatbelts on seats
  • Remove and replace audio headsets
  • Remove and replace headrests and pillows
  • Correct Handling of International Garbage as required by the Company, Carrier and the Department of Agriculture
  • Comply with all federal, state, municipal, airport authority, and carrier security requirements
  • Comply with Swissport’s standard operation procedures (SOPs) and policies
  • Also other duties as assigned

Skills

  • Valid Driver’s License perferred
  • Must be able to follow instructions and work safely within limited time frame
  • Ability to work in inclement weather
  • Ability to work under pressure
  • Ability to work flexible hours
  • Project a smart able attitude to our customers through high standards in work practices
  • Ability to read and write

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Driver

Job Summary

  • Provide transportation of authorized personnel including translation of basic conversations from/to the local language, and/or delivery of various items/commodities following authorized routing and UN safety and security rules and regulations to ensure safe and efficient services.
  • Meet official personnel and visitors at the airport or other entry points and provide basic assistance with visa and customs formalities to facilitate smooth and safe entry and arrival to the authorised destinations.
  • Responsible for accurate maintenance of the vehicle log books, and daily reporting to the supervisor on mechanical status, to ensure efficient vehicle use and fuel consumption supporting accurate accounting and cost-efficiency.
  • Responsible that the assigned vehicle is kept clean and in a good condition including all equipment, the maintenance is done on time, vehicle is fully equipped with required travel authorisations and supplies, and any mechanical issues are reported to the supervisor to ensure safe and efficient services.
  • Follow established rules and regulations for field deliveries and/or in cases of an accident, and report immediately to the supervisor on any apparent problems, to seek for instructions and facilitate informative decisions on the way forward.
  • Outside driving duties, perform basic office related tasks such as filing, photocopying and maintaining stores when required including delivery/collection of various items, mailing service and payment of office telephone and other bills to ensure administrative support to clients.

Skills

Experience

  • Two or more years of work experience as a Driver, preferably in an international organization, or UN system with a demonstrated safe driving record.
  • Experience in driving a variety of makes and models of vehicles, including vans, trucks and other kinds of motorized vehicles.
  • Experience in defensive driving is desirable.

Knowledge & Skills

  • Knowledge of driving rules and regulations, chauffeur protocol and courtesies, local roads/waterways and conditions, and security issues.
  • Knowledge of the vehicle loading capacity and other parameters.
  • Knowledge of driving/boat operating rules and regulations applicable.
  • Knowledge of safety standards and safety equipment (e.g. fire extinguishers, buoyant wearable safety devices, etc.).
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Basic skills to assist in case of emergency, knowledge of first aid basic methods.
  • Knowledge and ability to use radio, email, telephone, and other applications.
  • Ability to assess vehicles for mechanical fitness and skills in minor vehicle repairs.
  • Ability to demonstrate a client-oriented approach, high sense of responsibility, courtesy and tact.
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Nursery Teacher – ADEK Qualified

Job Summary

Looking for Class Teachers and Assistant Teachers for a branch of a multinational nursery in Abu Dhabi. If you are a passionate teacher/assistant teacher with a cheerful disposition and love of working with young children, we’d like to hear from you! Encourage your teacher friends who are also looking for a great opportunity in Abu Dhabi to send their CV too.

Skills

  • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
  • Teach basic skills such as color, shape, number and letter recognition, personal hygiene and social skills.
  • Establish and enforce rules for behavior, and procedures for maintaining order.
  • Read books to entire classes or to small groups.
  • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling and field trips.
  • Observe and evaluate children’s performance, behavior, social development and physical health.
  • The ideal candidate is an educator with 3+ years of classroom experience, native English speaker and qualified (ADEK) to work as an early childhood teacher in Abu Dhabi.

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Senior Accountant

Job Summary

  • Contribute to the development of the Support Services Division’s strategic objectives and plan by compiling inputs and feedback
  • Contribute to the implementation of the operational plan for the Division in line with the overall support services strategy
  • Assist in the periodic review of existing support services policies and procedures to achieve operational efficiency and in line with DCD strategic policies and procedures

Skills

Operational

  • Develop accounts and financial reports in accordance with the guidelines and criteria set by the Finance and Contracts Section, DCD Finance function, the Ministry of Finance and any international accounting standards as appropriate
  • Conduct reviews, verify vendors’ invoices and review summary wage reports
  • Prepare information and data to internal auditors and external auditors to assist them in their work
  • Prepare and initiate plans for the management of fixed assets, and maintain a database to accurately record their values at all times
  • Conduct evaluations of assets based on depreciation rates, and include results in the fixed assets registers
  • Process payments to vendors and submit them for validation in the system to the finance team
  • Perform the periodical bank reconciliations with TSA (Treasury Single Account) and submit them to the relevant teams
  • Prepare and document end-of-term closing accounts, and register all transactions in the general ledger
  • Implement all salaries related processes such as payroll, benefits, full and final adjustments, pension payments to all employees, and ensure its timely and accurate disbursement
  • Develop and maintain accurate and effective payroll systems and procedures and issue payroll reports to relevant stakeholders
  • Coordinate with third parties on payroll problems, and ensure that reports on the various problems are transmitted to the concerned parties
  • Identify areas for improvement in terms of payroll operations, use of technology etc., and take appropriate actions required to implement the necessary adjustments
  • Liaise with division and section heads to support in the development of their function’s budgets and submit the consolidated budget for review
  • Prepare budget allocation templates and liaise with the strategy team to finalize budget allocations for approval with SSA management
  • Report any actual or projected budget deviations and recommend corrective action
  • Highlight any discrepancies compared to planned spending activities and obtain justifications from budget owners
  • Identify and escalate any irregularities or issues to the relevant governing authority
  • Perform any other tasks as directed by management
  • Develop periodic reports and analyze data whenever requested by management to support in the decision-making
  • Report any operational risks or obstacles facing the achievement of the Section’s objectives, and recommend corrective actions to reduce operational downtime and ensure targets are met on time

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Legal Advisor

Job Summary

  • Contribute to the development of the Strategic Affairs Division’s strategic objectives and plan by compiling inputs and feedback
  • Contribute to the implementation of the operational plan for the Division in line with the overall strategic affairs strategy
  • Assist in the periodic review of existing strategic affairs policies and procedures to achieve operational efficiency and in line with strategic policies and procedure

Skills

Operational

  • Collaborate with all organizational units on legal matters of concern to them
  • Develop risk management strategies for identified legal risks to reduce the risk exposure of SSA and provide relevant guidance on complex situations
  • Monitor and ensure the mitigation of legal risks in the different organizational units in accordance with the agreed risk profile of SSA
  • Negotiate drafted contracts and reviewed contracts developed by counter parties for different agreements to preserve the interests of SSA
  • Conduct reviews of specific and complicated beneficiary cases and provide a legal input on them
  • Conduct analysis of legal issues and formulate the best solutions or approaches to deal with them
  • Develop agreements and MOUs between by SSA and other parties (governmental, private, etc.)
  • Develop memos, legislations and decisions raised to the Cabinet and to Abu Dhabi executive council
  • Interpret and clarify relevant laws to SSA and any new legislation and their impact on SSA
  • Coordinate all the legal casework (using in-house and external resources as necessary) in the event of any dispute
  • Provide support to organizational units in the development and implementation and compliance of their organizational units’ internal policies and procedures with the relevant legislations
  • Deliver, design and implement any required improvements in communication, monitoring of legal standards within SSA
  • Stay up to date on pending laws, industry changes, trends and best practices, assessing the potential impact of these changes on SSA activities
  • Develop, maintain and update legal and administrative databases

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Verification Officer

Job Summary

  • The Verification Officer will be required to do the below
  • Verification officer will check the new customers leads assigned in Digitalis through their tablet device
  • Next day for all assign leads Verification Officer will make sure to contact the customer to confirm the visit same day.
  • Verification officer will visit the customers and verify by scan the Emirates EID
  • Verification officer must send the scan EID along with the customer details to a share email address (payit ops)
  • Verification officer required to send back reports for all verified and non-verified customers our verification agent.
  • Verification officer should be flexible by reaching all UAE areas .
  • Attending payit events to verify new customers

Skills

Verify all document

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Finance and Contracts Section Head

Job Summary

  • Participate in the development of the Support Services Division’s strategic objectives and plan by compiling inputs and feedback
  • Participate in the periodic reviews of existing policies and procedures to achieve operational efficiency
  • Support in overseeing the operational performance of the division against the set objectives and KPIs on a regular basis. Approve the use of corrective action, as necessary and escalate any issues to the Support Services Division Head
  • Promote innovation, collaboration between divisions and the use of technology
  • Oversee the implementation of and adherence to policies and procedures applicable to the section

Skills

Operational

  • Lead the collection of budget forecasts and inputs from the organizational units in line with strategies, policies and frameworks adopted for the development of financial plans and budgets
  • Oversee the budget allocations at the section level to ensure full budget compliance, detect any deviation from the set plan in time, and take corrective action when necessary, in line with the governance process
  • Oversee the development of the consolidated budget and its review and obtain necessary internal approvals on budget proposals
  • Submit the internally approved budget proposals for approval and provide all clarifications needed during the budget review process
  • Oversee the budget allocation for the approved budgets in coordination with the strategy team and obtain management approval in the allocations
  • Oversee the budget upload process and prepare budget upload combinations
  • Oversee the design and implementation of the financial reporting system to ensure effective, systematic and accurate reporting of all financial information
  • Oversee the development of implementation mechanisms and key performance indicators required to apply financial controls, comply with approved budgets, and adhere to policies and standards to protect SSA from financial risks
  • Monitor the financial performance by developing and tracking key performance indicators, and ensuring that financial risks are mitigated and taken into account by implementing cost control activities
  • Oversee the development of budget discrepancy reports and financial reports that illustrate those discrepancies, and showcasing budget deficits and new budget items, and ensure that differences are escalated and plans are set to address them
  • Oversee the development and implementation of risk scenarios, frameworks and models that may affect SSA’s financial management activities, and prepare contingency plans respectively, including risk response and crisis management procedures
  • Oversee accounting activities related to payroll and ensure their regular implementation in accordance with government standards and in compliance with the policies and procedures in force
  • Manage the maintenance of financial records and ensure it is continuously updated in accordance with policies and procedures
  • Manage the preparation for the external audit review and provide all necessary information requested by the auditor.
  • Manage the preparation for the Abu Dhabi Accountability Authority and provide all necessary information requested by ADAA.
  • Manage the development and maintenance of relationships with vendors
  • Manage the processes, policies and procedures for the development and administration of SSA’s contracts in line with procurement processes, policies and procedures, and in accordance with government standards
  • Manage the procurement and bids process including the preparation of requests for proposals, evaluation and selection of vendors, negotiation and signature of contracts
  • Manage the relationship with external vendors, ensure periodic evaluation of their services against contract requirements and business needs, and ensure compliance with contractual requirements
  • Manage the design and implementation of knowledge management exchange sessions in the finance and contracts field with subordinates to help build their capacity and enhance their skills
  • Identify skill gaps in the Finance and Contracts section, and supervise the development of specialized programs to overcome these gaps and improve finance and procurement expertise in the section
  • Ensure that regular data and reports are provided to the Support Services Division Head, and recommend operational improvements required for support in planning, decision-making and continuous improvement
  • Monitor the monthly and quarterly performance results and identify gaps and their consequences, and supervise the development of corrective actions required to resolve the root causes of these gaps
  • Lead the consolidate and submit the Finance and Contracts section budget for review and approval
  • Promote the use of technological resources and interdepartmental cooperation
  • Adhere to all finance and procurement laws and Government circulars /directions .

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