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Job Summary

  • Ensure that all bags and other guest effects are properly tagged and get to the right room
  • Assist in answering front desk calls and transferring calls to the proper people within the facility
  • Work with the customer service team to help set up special events and update event signs throughout the facility
  • Respond immediately to assigned guest calls that concern minor room maintenance and other guest needs
  • Act as part of the room service team during the busier times of the day


  • High school diploma/GED required
  • Must be able to lift at least 40 pounds at a time
  • Experience with software platforms such as GuestPoint and InnTender a plus
  • Reliable and able to work occasional nights and weekends
  • Exceptional customer service skills


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