We are currently looking for young, dynamic, self-motivated Catering Sales professionals who want to move their careers forward. As an Events Manager you are responsible for the success of the meeting, catering and event segment of the hotel. You will secure the business, plan meetings / events, co-ordinate with hotel operations and clients before, during and after each meeting / event and your role will include key responsibilities such as:
Establish and maintain an active relationship with our main bookers from Professional Conference Organizers, Destination Management
Companies, Event Management companies, Corporate accounts, MICE Departments of Travel Agencies and Tourism Authority to increase customer satisfaction and business to Rotana Properties
Responsible for planning, retaining and developing existing business as well as acquiring new business and growing our market share by promoting Hotel.
Proactive and expected to do regular sales calls to maintain client relationships and to develop new accounts.
Attends weekly department head meetings, works closely with Director of C & E/ Director of sales on future business planning and provides input and information during weekly revenue meetings.
Introduces ideas to leadership team to enable property to remain competitive.
Maintain a close communication with all Rotana Global Sales, National Sales Offices and Catering & Events Departments in order to work as one team on leads and achieving loyalty of guests to Rotana Hotels & Resorts
Ensure your performance of IFH Mystery Calls is as per the Rotana Standard and your overall result does not drop below 80%
Ensure that all incoming requests are handled jointly with the concerned Sales Person and as per the Rotana Standards including an active follow up on sent offers and cross-selling in case of non-availability
Ensure the hand over process of signed contracts to the respective Hotels is as per the Rotana Standards and assistance to the Operational
Departments is provided if required
Ensure active follow up on Guest feedback after the event and encourage the Guest to submit the Guest Satisfactory Survey to the Hotel
Promote efficiency, confidence, courtesy and an extremely high standard of social skills and live by example towards your Colleagues of Rotana Hotels & Resorts
Maintain detailed product knowledge of the hotel, in specific of all those Hotels in your Area as well as a good understanding of the major
Hotels and direct competition in your Area by conducting regular Competition Checks
Ensure to forward all irregularities that you encounter in your Department or any other Department to the Director of C & E/ Director of sales in order to maintaining Rotana Standards & Policies and to maximize Customer Satisfaction
Environment, Health & Safety Responsibilities
To maintain compliance with all policies and procedures of EHSMS.
Identify risks/aspects, implement corrective action and arrange monitoring where required.
Ensure relevant EHS information is provided and appropriate training is maintained.
Maintain appropriate records as required for EHSMS.
Conduct regular section meetings to discuss EHS issues and ensure consultative structure and colleague’s participation.
Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in catering sales within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and focused personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, portraying a structured and goal oriented work philosophy and possessing following additional competencies:
Understanding Hotel Operations
Planning for Business
Drive for Results